Privacy Policy

This Privacy Policy sets out how the personal data of users of the SellCar Georgia website, located at avtovykup.ge, is collected, used, stored, protected and shared.

The Policy applies to information received through the website, request forms, telephone enquiries, email, WhatsApp, Telegram and other communication channels we use.

By submitting a request or otherwise providing information, the user confirms that they have read this Policy and understand how their data is processed.

Where a separate consent is required for a specific action, such consent is requested separately.

The personal data operator is:

• Individual Entrepreneur Levan Tkhilaishvili
• Registered name: ინდივიდუალური მეწარმე ლევან თხილაიშვილი
• Identification number: 61001057283
• Brand: SellCar Georgia
• Website: avtovykup.ge

Contact address:

Georgia, Batumi, Fridon Khalvashi Avenue 81B, 6000

Phone:

+995 551 14 33 33

Email:

[email protected]

You can also contact us via WhatsApp and Telegram using the details provided on the website.

Depending on the method of contact and the content of the request, we may process:

• name and other contact details provided by the user;
• phone number;
• email address, if provided;
• the selected method of communication;
• the city and location of the vehicle;
• the make, model, year of manufacture and specification;
• the VIN code;
• the state registration number;
• the mileage;
• information about the technical and visual condition of the vehicle;
• information about damage, repairs, faults and usage features;
• the desired price and terms of sale;
• photos and videos of the vehicle;
• images of the vehicle's technical passport and other documents;
• the content of correspondence and enquiries;
• information about the results of inspection and preliminary valuation;
• IP address, information about the browser, device, operating system and website visits;
• cookies and other technical information;
• other information the user voluntarily provides when contacting us.

We do not ask you to provide information that is not required to value the vehicle or arrange a possible transaction.

Users are advised to hide, in document photos, the owner's personal number, place of residence, signature, document number and other details unrelated to the vehicle.

As a rule, data comes directly from the user when filling in the form, uploading documents, making a phone enquiry or corresponding.

Additional information about the vehicle may be obtained:

• from the owner or their representative;
• from engaged specialists and partners;
• from state and commercial registers;
• from open sources;
• from vehicle history verification services;
• as a result of inspection, diagnostics or valuation of the vehicle.

If the user provides information about another person, they confirm that they have a lawful basis and the necessary authority for such a transfer.

The information received may be used to:

• receive and review the request;
• communicate with the user;
• clarify information about the vehicle;
• identify the vehicle;
• provide a preliminary valuation of its value;
• verify the information provided in the request;
• prepare an offer;
• agree on the price and terms of a possible transaction;
• arrange inspection, diagnostics, valuation, towing or transportation;
• search for a potential buyer;
• select specialist partners;
• obtain additional offers for the vehicle;
• support negotiations and a possible transaction;
• prepare the necessary documents;
• confirm the circumstances of interaction with the user;
• prevent fraud, abuse and unlawful actions;
• keep internal records and analytics;
• improve the quality of service and the operation of the website;
• handle enquiries, complaints and disputes;
• protect our rights and legitimate interests;
• comply with the requirements of Georgian law.

Data is not used for purposes incompatible with the purposes for which it was originally obtained, without an appropriate lawful basis.

Depending on the situation, data may be processed on the basis of:

• the user's enquiry and the need to review their request;
• the need to prepare, conclude or perform a transaction;
• the user's consent;
• the need to comply with legal requirements;
• protection of the legitimate interests of the user, the operator or a third party, subject to respect for the user's rights;
• other grounds provided for by Georgian law.

Consent to receive advertising messages and consent to provide the request to potential buyers and partners are requested separately, where such consent is required.

The preliminary valuation is based on the information, photos, documents and explanations provided by the user.

Such a valuation is indicative and does not constitute a final commitment to purchase the vehicle.

The final price may be determined after inspecting the vehicle, checking the documents, the technical condition, the usage history and other material circumstances.

To expand the possibilities for valuing the vehicle, find a potential buyer and form a suitable offer, information from the request may be provided to a limited circle of potential buyers and specialist partners.

Such recipients may include:

• vehicle buyers;
• car dealers;
• companies engaged in buying and selling vehicles;
• valuation and inspection specialists;
• car services and diagnostic centres;
• tow trucks, carriers and logistics companies;
• legal, registration and insurance specialists;
• other participants directly involved in the valuation, purchase, transportation or paperwork of the vehicle.

Such a transfer takes place where there is an appropriate lawful basis, including the user's separate consent where it is required.

Depending on the task, a partner may be provided with:

• the vehicle's characteristics;
• photos and a description of the condition;
• the city and location of the vehicle;
• the VIN code;
• the desired price;
• the user's name and contact details;
• other information necessary to review a specific request.

Interaction with partners may take place as part of commercial cooperation, which may provide for us receiving remuneration for arranging the interaction, handling the enquiry or giving the partner the opportunity to review the request received.

Potential buyers and partners may contact the user at the phone number provided or via the selected messenger regarding matters related to the vehicle, its valuation, inspection, purchase, transportation or completion of the transaction.

We seek to limit the amount of information transferred to what is necessary to achieve the relevant purpose.

After receiving the information, a potential buyer or partner may in certain cases independently determine the purposes and manner of its further use and bear independent responsibility for compliance with applicable legal requirements.

The user may withdraw consent to the further provision of the request to partners. Such withdrawal applies to future actions and does not cancel processing and transfers that were lawfully carried out earlier.

Images of the technical passport and other documents may be used to:

• determine the vehicle's technical characteristics;
• verify the VIN code;
• identify the vehicle;
• verify the information provided in the request;
• prepare an offer;
• complete a possible transaction.

The user has the right to hide information that is not required to value the vehicle.

Full images of documents should not be provided to potential buyers and partners if the technical characteristics, the VIN code or individual fragments of the document are sufficient to review the request.

Transferring a full image of a document is permitted only where there is a corresponding need and a lawful basis.

To operate the website and handle enquiries, we may use the services of third-party providers, including:

• hosting providers;
• CRM systems;
• cloud storage;
• email services;
• telephone communications;
• WhatsApp and Telegram;
• web analytics services;
• map and location services;
• information security and anti-spam systems;
• technical contractors;
• accounting, legal and registration services.

Such providers receive access to information only to the extent necessary to provide the relevant service, and must process it within applicable requirements and contractual obligations.

Some of the services, software platforms, cloud systems or servers we use may be located outside Georgia.

As a result, certain data may technically be processed or stored in other countries.

Such processing and transfer take place where there is a basis provided for by law and with the application of available protective measures.

When selecting providers, we take into account the nature of the information processed, the purposes of its use and the available security guarantees.

The website may use cookies and similar technologies to:

• ensure the correct operation of pages and forms;
• store the selected language and user preferences;
• protect the website;
• analyse traffic;
• detect technical errors;
• improve the interface and quality of service;
• measure advertising effectiveness.

Technically necessary cookies may be used to ensure the operation of the website.

Analytics and advertising technologies are applied in the manner provided for by law and by the user's consent settings.

The user can change cookie settings in the browser or through the consent management tool provided on the website. Restricting cookies may affect the operation of certain website features.

We may send messages directly related to the user's request, including:

• clarification of information;
• the results of the preliminary valuation;
• offers for the vehicle;
• arranging an inspection;
• information about arranging a possible transaction.

Such messages are part of processing the request.

News, advertising offers and other marketing messages are sent only where there is an appropriate lawful basis, including the user's separate consent where it is required.

The user can unsubscribe from advertising messages free of charge through the relevant communication channel or by contacting the details provided on the website.

Data is stored for the time necessary to review the request, interact with the user, prepare and support a possible transaction, comply with legal requirements and protect legitimate interests.

As a rule, request data, correspondence and related materials are stored for no more than three years from the last interaction with the user.

Certain data may be stored longer if this is necessary:

• to comply with legal requirements;
• for accounting or tax records;
• to perform obligations under a transaction;
• to handle claims;
• to establish, exercise or defend legal claims;
• in the event of a dispute or an official request from a state authority.

Information about consents given and withdrawn is stored for the period necessary to confirm the lawfulness of processing and to comply with legal requirements.

After the retention period ends, data is deleted, destroyed or anonymised, unless there is another basis for its further storage.

We apply reasonable technical and organisational measures aimed at protecting information from:

• unlawful access;
• loss;
• alteration;
• unauthorised disclosure;
• destruction;
• unlawful or accidental use.

Access to data is granted only to employees, contractors and partners who need the relevant information to perform a specific task.

The scope of access is determined taking into account the functions and authority of the relevant person.

Despite the measures taken, no method of transmitting or storing information can guarantee absolute security.

In the cases provided for by law, the user has the right to:

• obtain confirmation of the processing of their data;
• find out what information is processed, for what purposes and on what basis;
• obtain information about the source of the data;
• obtain information about the recipients or categories of recipients;
• request access to the data and obtain a copy of it;
• request correction, updating or supplementing of the information;
• request restriction or blocking of processing;
• request the cessation of processing, deletion or destruction of the data if there is no other lawful basis for its storage;
• withdraw previously given consent;
• opt out of direct marketing;
• obtain the data in a portable format, where such a right is applicable;
• object to a decision based solely on automated processing if it entails significant consequences;
• apply to the authorised state authority of Georgia or to court.

To exercise their rights, the user can contact us by phone, via WhatsApp, Telegram or another communication channel indicated on the website.

The request is reviewed within the period provided for by applicable law. To protect information, we have the right to request the information necessary to verify the applicant's identity.

The user has the right to withdraw previously given consent at any time without having to explain the reasons.

Withdrawal can be sent in the same way the consent was given, or through the available SellCar Georgia contacts.

After the request is received, processing based solely on consent is stopped in the manner and within the timeframes provided for by law, unless there is another lawful basis for continuing the processing.

Withdrawal of consent does not affect the lawfulness of actions carried out before it was received.

Information may be provided to courts, law enforcement, tax, registration and other authorised state bodies if such a transfer is provided for by law or is carried out on the basis of a proper mandatory request.

The website may contain links to WhatsApp, Telegram, maps, social networks and other external resources.

The way data is processed by such services is determined by their own terms and privacy policies.

We do not independently determine how third-party websites and applications operate.

The service is intended primarily for adult users who have the necessary authority over the vehicle.

Minors should not provide personal data or documents on their own without the involvement of a parent or another legal representative.

We have the right to update this Policy from time to time in connection with changes in legislation, the operation of the website, the services used or business processes.

The current version is posted on the website with the date of the last update.

If the changes materially affect the purposes of processing or the manner of providing data to partners, the user may be invited to review the updated version and re-express their consent.

For questions about the processing of personal data, the exercise of rights or the withdrawal of consent, the user can contact:

• SellCar Georgia
• Individual Entrepreneur Levan Tkhilaishvili
• Identification number: 61001057283

Contact address:

Georgia, Batumi, Fridon Khalvashi Avenue 81B, 6000

Phone:

+995 551 14 33 33

Email:

[email protected]

WhatsApp and Telegram are available using the contacts posted on the website.